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Return & Exchange Policy
At Hairefy, we strive to ensure your satisfaction with every purchase. Please read our Return & Exchange policy carefully to understand the terms and conditions under which returns and exchanges are accepted.

Eligibility for Returns & Exchanges
- Wrong or Damaged Products Only: We only accept returns and exchanges for products that are delivered in a damaged condition or if you receive the wrong item.
- Same-Day Reporting: Any issues with your order must be reported on the same day of delivery. Requests received after this period will not be considered.

How to Initiate a Return or Exchange
- Inspect Your Order: Please inspect your order upon receipt. If you notice any damage or if you have received the wrong item, do not use the product.
- Contact Us Immediately: Reach out to our Customer Service team on the same day of delivery. You can contact us via:
Email: support@hairefy.com
Phone: +91 99110 07870

Provide Necessary Information: When contacting us, please provide the following details:
- Order number
- Description of the issue
- Photos of the damaged or incorrect item(s)
- Conditions for Return & Exchange Approval
- The product must be unused and in the same condition that you received it.
- The product must be in its original packaging.
- Proof of purchase must be provided.
- Process After Reporting

Once we receive your complaint, our team will review the information and get back to you with the next steps. If your return or exchange is approved, we will provide instructions on how to return the product to us.

Refunds
- Refund Method: If a return is approved, refunds will be processed to your original method of payment.
- Processing Time: Please allow up to 7-10 business days for the refund to appear in your account after the return is received and inspected.

Important Notes
- Non-Returnable Items: Any item not in its original condition, or items damaged or missing parts for reasons not due to our error, are not eligible for a return or exchange.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We appreciate your understanding and cooperation. For any questions or further assistance, please do not hesitate to contact our Customer Service team.

Thank you for shopping with www.hairefy.com!